Infosys Walk in Drive 2022 From Oct 10 to 14 October @ Bangalore

Infosys hiring for Service desk and Customer Service skill. Aspirants may participate the Infosys walk-in for interview on 4th to 28th October at Bangalore.

Note: Kindly carry copy of the email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

Required Qualification:

• Education: UG/ Any Graduate

Referral ID : PROGEN-HRODirect-121907

Infosys Interview details

• Interview Time: 10 AM till 12.30 PM

Interview Venue:

JP Nagar Venue: 4th (Tuesday), 7th (Friday), 11th (Monday), 13th (Thursday), 21st & 28th (Friday)

Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,

Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078

Landmark: Near Sindoor Convention Hall

Address 2:

Ecity- Focus Tower Venue: 6th (Thursday), 10th (Monday), 12th (Wednesday), 17th (Monday), 20th (Thursday),24th (Monday)

Infosys BPM Ltd , Focus Tower Plot No.25 and 23,

Konappana Agrahara Village,

Electronics City, Bengaluru,Karnataka 560100

Things to remember while entering the campus

Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team

would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated

Please wear masks, & follow Covid protocols

Documents to Carry:

• Carry 2 Copies of print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Job Description for your reference:

Title :: Service desk and Customer Service

Job Location: Bangalore or Pune

JD1 : Customer Service

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Communication scale – CEFR :: B1, C1, C2
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune

JD2 : Service Desk

Job Description::

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills – CEFR :: B1, C1, C2.
• Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
• Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory, No option of hybrid and WFH.

JD3: Service Desk – IDAM

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills – CEFR :: B1, C1, C2.
• Minimum 2 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
• Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Experience on identity and access management
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory, No option of hybrid and WFH.
• 24*7 Shifts is mandatory.

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance.

Regards,

Infosys BPM Recruitment team.